Please read these terms of use carefully before visiting or using our website. By visiting or using the website, you agree to these terms. If you do not agree to this agreement, you are not permitted to visit our website or use our services.

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1. Legal warranty

Under Belgian law, every consumer is entitled to a 2-year legal warranty on new products. This means that the products must be free from manufacturing and material defects under normal use.

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What does the legal warranty cover?

- Fabrics, seams, and finishes that become defective due to normal production problems.

- Products that do not function as intended under normal use.

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What is not covered by the legal warranty?

- Wear and tear due to normal use (e.g., fading, stretching, or discoloration of fabrics).

- Damage due to improper care or washing.

- Damage due to accidents or modifications to the product by the customer.

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The buyer is responsible for checking the products for any damage upon receipt. Any defects or damage to the products and/or packaging that are visible or could have been visible upon delivery must be reported to customer service within 14 days. If complaints are not reported within this period, it will be assumed that the products have been received in good condition.

 

2. Right of withdrawal (14 days)

Because you are buying online, you have the right to a withdrawal period of 14 days after receiving the product.

Procedure:

- Report your return via info@limonsoda.be.

- Return the product undamaged, unwashed, and in its original packaging within 14 days.

- After receiving and inspecting the product, we will refund the full purchase price via the original payment method

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All returns must be sufficiently stamped and sent to the supplier at the buyer's expense. Any additional costs for returning products will not be reimbursed by the supplier.

The buyer must return the products in their original condition and packaging, together with all accessories supplied, and in accordance with the supplier's instructions. Returned products must be new, undamaged, unworn, and unwashed. All original labels, hang tags, and seals must be present and intact. Missing or damaged parts may result in the supplier not granting a refund or credit.

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Products returned without permission remain the property of the supplier. The risk and burden of proof for the correct and timely exercise of the right of withdrawal and return shipment always lies with the buyer. The return shipment will be processed after the supplier has received and checked the product.

 

3. Returns and customer service

Our customer service team is ready to help you with:

- Returns

- Warranty claims

- Complaints

- Questions about products

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Contact:

Email: info@limonsoda.be

Mobile: +32 468 32 55 89

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Customer responsibilities:

- Ensure the product is correctly packaged for return.

- Keep proof of shipment.

 

4. Prices

All prices quoted or agreed by the supplier are in euros and include VAT, other statutory levies, packaging costs, insurance, and similar costs. Shipping costs are not included. The exact amount of the shipping costs will be displayed on the website during the ordering process, before payment is completed and the order is finalized. The product prices are the amounts stated on the website and/or in the offer, subject to any price adjustments due to changes in the VAT rate. If VAT rates change, the supplier reserves the right to adjust the agreed price.

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5. Liability

The supplier cannot be held liable for compensation for damage or costs incurred by the buyer. If, nevertheless, it is established that the supplier is liable, this liability will be limited to an amount equal to a maximum of twice the value of the order in question, or to that part of the agreement to which the liability relates.

 

The supplier may invoke all legal and contractual defenses available to it to limit or exclude its liability towards the buyer. These defenses also apply to employees, auxiliary persons, and other third parties for whose actions the supplier may be held liable by law. This provision does not affect liability that cannot be excluded on the basis of mandatory legal provisions.

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6. Payment method

- Debit card

- Mastercard 

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After placing an order, the buyer must make the payment to a bank account specified by the supplier. Payment is made in euros, unless otherwise agreed in writing.

For payments with Mastercard, the amount will be debited from the credit card immediately upon confirmation of payment. The supplier may check the validity of the card, the available spending limit, and the accuracy of the buyer's address details. The supplier reserves the right to refuse a purchase.

Depending on the chosen payment method, the supplier may charge additional costs. These costs will be displayed on the website during the ordering process, before the payment is completed and the order is final.

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7. External links and third-party services

Our services may contain references to content, products, or services offered by external parties. This website may contain links that lead you to third-party websites with which we have no connection.

We do not monitor these external websites and do not assess their content or accuracy. Therefore, we do not provide any guarantee and accept no responsibility or liability for websites, information, materials, products, or services offered by third parties.

We are not liable for any damage, loss, or other consequences resulting from the purchase or use of goods, services, information, or other transactions that take place via third-party websites. We advise you to carefully review the terms and conditions, policies, and practices of these external parties before entering into any agreement or transaction with them.

Any questions, complaints, or claims regarding third-party products or services should be directed to the relevant third party.

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8. Responsibilities of the buyer during the cooling-off period and in the event of withdrawal**

 

During the cooling-off period, the buyer must treat the product and its packaging with due care. Unpacking and using the product is only permitted to the extent necessary to assess its nature, characteristics, and functionality. In doing so, the buyer may only handle and test the product in a manner comparable to what is permitted in a physical store.

 

In concrete terms, this means the following:

 

* Returned products must be in the same condition as when they were received, including all attached labels, tags, and seals, which must be undamaged.

* Shoes may only be tried on indoors and preferably on a soft surface until a decision has been made to keep them.

* Shoes and/or accessories must be returned in the original, undamaged product packaging, as this is considered part of the product. To prevent damage to this packaging, it is recommended that the original box be placed in a separate, sturdy shipping box.

 

The buyer is responsible for any reduction in the value of the product resulting from the product or packaging being used or treated in a manner other than as permitted above.

 

When the buyer exercises the right of withdrawal, the products must be returned complete, in perfect condition, and with all labels and seals intact. 

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9. Fortuitous Event

A fortuitous event on the part of the supplier occurs when the supplier is temporarily or permanently prevented from fulfilling its obligations under the agreement as a result of circumstances beyond its reasonable control and for which it cannot be held responsible.

 

Force majeure includes, but is not limited to: war and threat of war, terrorist acts or threats thereof, civil unrest, uprisings or revolutions, wilful destruction, fire, flooding, government measures, import or export restrictions, work interruptions such as strikes or sit-down actions, disruptions in transport as a result of weather conditions or traffic situations, as well as the failure of suppliers, subcontractors or other third parties engaged by the supplier to fulfil their obligations, or to do so on time or properly.

 

If a situation of force majeure arises, the supplier is entitled, without prior notice of default and without being obliged to pay any compensation, to suspend the performance of the agreement in whole or in part for as long as the force majeure continues. If performance proves to be permanently impossible, the supplier shall be entitled to terminate the agreement in whole or in part, without prejudice to its other legal and contractual rights.

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10. Amendments and transfer

Amendments or additions to the agreement, the order, or these general terms and conditions are only valid if they have been confirmed in writing by both parties. The supplier may transfer its rights and obligations under the agreement to a third party. The buyer agrees to such a transfer as soon as it takes place.

 

11. Choice of law and disputes

All relations between the supplier and the buyer are governed by Belgian law. Disputes shall in the first instance fall under the jurisdiction of the court of Antwerp, unless mandatory legislation provides otherwise. The supplier may deviate from this and apply the legal rules on jurisdiction.