1. Legal warranty

Under Belgian law, every consumer is entitled to a 2-year legal warranty on new products. This means that the products must be free from manufacturing and material defects under normal use.

​

What does the legal warranty cover?

- Fabrics, seams, and finishes that become defective due to normal production problems.

- Products that do not function as intended under normal use.

​

What is not covered by the legal warranty?

- Wear and tear due to normal use (e.g., fading, stretching, or discoloration of fabrics).

- Damage due to improper care or washing.

- Damage due to accidents or modifications to the product by the customer.

​

The buyer is responsible for checking the products for any damage upon receipt. Any defects or damage to the products and/or packaging that are visible or could have been visible upon delivery must be reported to customer service within 14 days. If complaints are not reported within this period, it will be assumed that the products have been received in good condition.

 

2. Right of withdrawal (14 days)

Because you are buying online, you have the right to a withdrawal period of 14 days after receiving the product.

Procedure:

- Report your return via info@limonsoda.be.

- Return the product undamaged, unwashed, and in its original packaging within 14 days.

- After receiving and inspecting the product, we will refund the full purchase price via the original payment method

.

All returns must be sufficiently stamped and sent to the supplier at the buyer's expense. Any additional costs for returning products will not be reimbursed by the supplier.

The buyer must return the products in their original condition and packaging, together with all accessories supplied, and in accordance with the supplier's instructions. Returned products must be new, undamaged, unworn, and unwashed. All original labels, hang tags, and seals must be present and intact. Missing or damaged parts may result in the supplier not granting a refund or credit.

​

Products returned without permission remain the property of the supplier. The risk and burden of proof for the correct and timely exercise of the right of withdrawal and return shipment always lies with the buyer. The return shipment will be processed after the supplier has received and checked the product.

 

3. Returns and customer service

Our customer service team is ready to help you with:

- Returns

- Warranty claims

- Complaints

- Questions about products

​

Contact:

Email: info@limonsoda.be

Mobile: +32 468 32 55 89

​

Customer responsibilities:

- Ensure the product is correctly packaged for return.

- Keep proof of shipment.

 

4. Prices

All prices quoted or agreed by the supplier are in euros and include VAT, other statutory levies, packaging costs, insurance, and similar costs. Shipping costs are not included. The exact amount of the shipping costs will be displayed on the website during the ordering process, before payment is completed and the order is finalized. The product prices are the amounts stated on the website and/or in the offer, subject to any price adjustments due to changes in the VAT rate. If VAT rates change, the supplier reserves the right to adjust the agreed price.

 

5. Payment method

- Debit card

- Mastercard 

​

After placing an order, the buyer must make the payment to a bank account specified by the supplier. Payment is made in euros, unless otherwise agreed in writing.

For payments with Mastercard, the amount will be debited from the credit card immediately upon confirmation of payment. The supplier may check the validity of the card, the available spending limit, and the accuracy of the buyer's address details. The supplier reserves the right to refuse a purchase.

Depending on the chosen payment method, the supplier may charge additional costs. These costs will be displayed on the website during the ordering process, before the payment is completed and the order is final.

 

6. Amendments and transfer

Amendments or additions to the agreement, the order, or these general terms and conditions are only valid if they have been confirmed in writing by both parties. The supplier may transfer its rights and obligations under the agreement to a third party. The buyer agrees to such a transfer as soon as it takes place.

 

7. Choice of law and disputes

All relations between the supplier and the buyer are governed by Belgian law. Disputes shall in the first instance fall under the jurisdiction of the court of Antwerp, unless mandatory legislation provides otherwise. The supplier may deviate from this and apply the legal rules on jurisdiction.